Policies

Mission

Our vision is to be a business that understands guest requests and expectations in the best way possible, reaches them with a quality service, is aware of ethical values ​​and social responsibility, has 5-star facility standards, is sustainable and prioritizes guest satisfaction above all else.

Vision

Our vision is to be a respected and leading tourism facility that has made a name for itself in the sector, that does not compromise on service quality, that constantly creates difference and adds value in a way that befits its distinctive design, and that its competitors take as an example.

Management Commitment

Our facility operates in the Manavgat Region.

In the services we provide to our guests within the scope of “ISO 9001-22000-14001-10002-50001-27001, GSTC,” we never compromise on our internal and external context.

Guest satisfaction, legal authorities and changing competitive conditions represent our external context, while keeping pace with technological developments, integrating our outsourced processes, and our “VALUES” and “CULTURE”constitute our internal context.

People are our most fundamental “VALUE.” Just as the satisfaction of our guests and their ability to enjoy a peaceful and unique holiday experience are important to us, providing our employees with a working environment in which they feel happy is equally important.

When selecting our employees, we do not discriminate on the basis of religion, language or race. We recognize and encourage our talented employees who contribute to every success we achieve, have vision, believe in team spirit, value human principles and possess a strong work ethic.

Because we know that “Guest satisfaction is only possible when employees are satisfied.” The “SERVICE CULTURE” created through the interaction of our internal and external context is the distinction we promise our guests.

Competent and suitably qualified leaders have been appointed to establish, maintain and continuously improve our integrated quality management system, which has been built upon all these contextual factors. To make quality measurable and create a bridge between our internal and external context, objectives have been established and their foundations have been communicated to our employees through policies. All standards, legal requirements and guest requirements for which we are responsible in terms of monitoring and implementation have been documented within the integrated quality system and are continuously kept up to date.

“RISK-BASED THINKING” is fundamental to the processes of our integrated quality system. By continuously analysing the next step, we aim to achieve fewer nonconformities, more improvements and higher levels of satisfaction.

Information Security Policy

To monitor the performance of the system in line with the objectives established for the Information Security Management System and ensure continual improvement; comply with legal and regulatory requirements; comply with standards and applicable requirements related to information security; identify risks that threaten information security and take appropriate measures; effectively manage potential information security breaches; and organize training programs to increase information security awareness among all employees.

Water Efficiency Policy

Our organization considers guest satisfaction, environmental sustainability, the conservation of natural resources and operational efficiency among its core corporate values.

Accordingly, our organization undertakes to:

  • systematically manage water consumption by taking into account the nature and capacity of its activities, the scope of its services and the intensity of its water use,

  • address water efficiency through an integrated and holistic approach in conjunction with environmental management, energy management, food safety, sustainable procurement and operational excellence objectives,

  • establish measurable water efficiency objectives and performance indicators and regularly monitor, evaluate and review these objectives,

  • comply with legal regulations, customer requirements, applicable national and international standards and other obligations,

  • reduce water losses, prevent leaks and evaluate opportunities for water reuse and recovery,

  • support the use of water-efficient products, services and technologies throughout all technical infrastructure and guest areas,

  • take water efficiency criteria into consideration in new investments, renovation projects and procurement processes,

  • increase the awareness of employees, suppliers and relevant stakeholders regarding water efficiency and encourage their participation,

  • continually improve the effectiveness of the Water Efficiency Management System,

  • communicate this policy to all employees, make it accessible, review it periodically and update it when necessary.

This policy is an integral part of our organization’s sustainability approach.

Our Quality Policy

  • Our aim in all the environmentally friendly products / services we offer is to ensure food safety and guest satisfaction.
  • Providing a pleasant working environment for our employees and supporting their development is our continuous improvement basis.
  • We aim to resolve guest complaints in the shortest time with our standard and professional approach.
  • We prevent environmental pollution by reducing waste at its source as much as possible, and ensure the protection of biodiversity and ecosystems.
  • We protect natural resources by preferring environmentally friendly products and using resources such as energy, water, etc. efficiently.
  • We follow technological developments and legal requirements and evaluate our suppliers in this direction.

Purchasing Policy

In line with the sustainable supply approach, our suppliers / solution partners;

  • Have internationally accepted environmental and sustainability ethics / certificates,
  • Have no harmful effects on the environment in production and supply, comply with environmental legislation,
  • Use / consume resources appropriately without harming natural life and the ecosystem, comply with hunting bans,
  • Work to minimize and manage waste correctly, offer less packaging or bulk packaging alternatives in product packaging,
  • Be environmentally friendly, economical, local, care about ethical values, use recyclable or recycled materials, organic, bio, vegan, not tested on animals, do not contain harmful chemical components, etc. to offer alternatives,
  • to be a local and domestic production/service provider,
  • to be a product/service that reflects/promotes the cuisine, traditions and culture of our country/region,
  • We attach importance to this and convey this perspective to our stakeholder suppliers. We try to create efficient purchasing opportunities together with our suppliers and aim to reduce the environmental impacts arising from supply processes.

Women's Rights and Gender Equality Policy

We value gender equality in our business.

  • We ensure the health, safety and well-being of all our employees regardless of gender.
  • We support women’s participation in the workforce in all our departments and offer equal opportunities.
  • We act with the policy of “equal pay for equal work” without gender discrimination.
  • We distribute tasks by observing the principle of equality.
  • We provide the necessary environment for equal use of career opportunities.
  • We create educational policies and support women’s participation and awareness.
  • We create a working environment and practices that protect work-family life balance.
  • We support women to be in company management and offer equal opportunities.
  • We never allow women to be subjected to abuse, harassment, discrimination, suppression, coercion, slander, etc.
  • We are always aware of the value they add to the world and our organization and support their existence.

Our Energy Policy

  • In order to use our energy resources efficiently, we determine and review goals and objectives and provide the necessary resources to achieve these goals,
  • We follow all national laws, regulations and other conditions that we must comply with regarding energy efficiency and the use of energy resources and fulfill their requirements,
  • We continuously improve and develop our Energy Management System and energy performance; we prioritize new technologies and purchase products and services with high energy efficiency,
  • We contribute to the awareness of our suppliers and guests together with the training of our employees on energy sensitivity.

Children's Rights Policy

Children are the future’s trust. It is our primary responsibility to recognize them as individuals, respect their rights, and protect and monitor them against all kinds of psychological, physical, commercial, etc. exploitation. To ensure this;

  • We do not allow child labor in our own institutions and expect the same sensitivity from all our business partners.
  • We provide environments/opportunities that contribute to the development of children within the business, where they can express their thoughts, wishes, and feelings freely and feel free and comfortable.
  • We make sure that children are under adult supervision in the activities they participate in.
  • We organize trainings to raise awareness about the protection of children’s rights and support relevant projects.
  • When we witness suspicious actions regarding children, we first inform the hotel management and request assistance from official institutions when deemed necessary.

Cultural and Archaeological Heritage and Wildlife Value Policy

Our hotel adopts cultural, archaeological heritage and wildlife protection policies within the scope of sustainability. The aim of these policies is to ensure the sustainability of our hotel’s activities without harming the environment, cultural assets, local people and biodiversity.

Here are some of the cultural, archaeological heritage and wildlife protection policies we implement at our hotel;

Cultural and Archaeological Heritage

  • The hotel management carries out its work in line with regional protection guidelines in order to protect the cultural and archaeological heritage in its surroundings.
  • Our hotel contributes to the protection of local cultural assets by promoting local culture, art and traditions. The promotion and encouragement of cultural activities in the region offers an important experience to our hotel and our customers.

Wildlife Values

  • Our hotel carries out various campaigns to protect wildlife and natural habitats, the main goal of these campaigns is to ensure the protection of natural areas.
  • Our hotel aims to minimize the environmental impact of its activities by protecting biodiversity and ecosystem.
  • In order to protect wildlife, our hotel protects the natural habitats near it. These areas help our hotel achieve its goal of continuing its activities without harming the environment. Our hotel offers an opportunity to promote nature by encouraging nature tours. Nature tourism activities result in the employment and economic support of local people in the vicinity.
  • These policies and practices contribute to our hotel’s adaptation to the sustainable tourism sector. These studies carried out by our hotel make an important contribution to the protection of ecological diversity, cultural heritage, residential areas and other values.

A sustainable tourism business like our hotel aims to be a pioneer in the sector.

Employee and Human Rights Policy

Our primary duty is to respect the fundamental rights of all our stakeholders and all the people we interact with. We do not see the issues where we are different as differences, but as “values” and we are aware that this diversity also adds value to our institution. For this;

  • We respect each other’s opinions. We adopt a management approach that is open, offers equal opportunities, transparent, fair, and open to employee participation.
  • We are against discrimination arising from issues such as gender, language, race, age, physical-psychological special conditions, socio-economic status, educational status, sexual orientation, ethnic origin, religious belief, disability, vulnerable groups, etc.
  • Acting with the perspective of “access for everyone”; we care about accessibility, health and safety standards for all our guests, employees and visitors with special needs, physical sensitivities and difficulties, and we organize the environments where they spend their holidays or work in line with these standards.
  • We pursue a fair working and compensation policy that meets legal regulations and determined standards.
  • By constantly monitoring their work performance, we offer them the opportunity to develop themselves and plan their professional careers.
  • We listen to our employees, implement a communication model where ideas can be expressed freely, focused on solutions and dialogue is developed.
  • We value the sense of belonging in our employees, and protect their secrets and personal information.
  • We prioritize the right to know the place they work, to develop themselves and to be educated.
  • We ensure that all our employees benefit equally from the social rights, fringe benefits and awards we offer.
  • We ensure that all our employees benefit from water, basic hygiene and sanitation facilities regardless of the field they work in.
  • Within this framework, we all learn together, get stronger and have the opportunity to develop economically, personally and professionally. Our sense of belonging is a reflection of our commitment to the team and our work.

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